Capture Center Supervisor

Do you thrive in fast-paced environments where accuracy and efficiency are the governing principles? Are you a passionate leader who empowers teams to achieve greatness? If so, then we want you on our team as our next Production Supervisor! In this pivotal role, you'll be more than just a leader – you will be the conductor of our production orchestra and challenged with guiding the team, while measuring results. You will lead a talented team, fostering a collaborative and innovative culture where exceeding expectations becomes the norm.

The Capture Center Supervisor is primarily responsible for leading a production team and ensuring production goals in alignment with defined standards, customer specifications, and Service Level Agreements (SLA). This responsibility includes operational performance metrics for contractual quality, turnaround, and other key metrics to support multiple lines of business, which are included in Symbeo product and service offerings. This leader is a champion of change, challenges everyone to their personal best, and develops a high-performing culture. This leader works cross functionally across the organization with other leaders and departments to improve our service delivery. Additionally, this role defines the training plans required for employees and maintains resource plans to appropriately deliver against deadlines during cyclical periods, volume fluctuations, and peak timeframes.

SUPERVISORY RESPONSIBILITES:
This role provides general supervision to a functional area, which may include supervision of non-exempt employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable state and federal laws. Responsibilities include providing leadership to employees, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing feedback and resolving problems.

This is an onsite position in our Milwaukie, OR office.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Service Delivery - Supervise production workflow in the Capture Center to ensure quality and quantity expectations are achieved and deadlines and SLAs are met. Take proactive action when there are risks to quality and deadline expectations, including communicating to other internal and external departments for help and resolution. Analyze production processes, identify resource constraints or bottlenecks, and implement creative solutions to optimize workflow. Hold the team accountable for established deadlines and reallocating resources as needed to meet priorities.
• Teamwork – Gives and welcomes feedback; supports everyone's efforts to succeed. Work with other leaders including Managers, peers, and Team Leads to identify capacity needs, depth of coverage, and training, and partner with certified trainers to implement training plans.
• Problem Resolution - Research and audit quality concerns based on internal best practices, including delegating or escalating, as appropriate.
• Training - Ensure documentation for process changes or to deliver an improved employee experience (EX) with existing training materials. Provide regular feedback to trainers on the efficacy of training materials and dynamic production needs.
• Continuous Improvement - Identify concerns or areas of continuous improvement to proactively collaborate and implement sustainable solutions.
• Collaboration - Support other areas of the team by asking relevant questions and leaning in where you have expertise.
• Quality - Successfully execute and measure against key performance indicators (KPIs) to determine optimal operational performance. Maintain exceptional quality standards throughout production processes with a relentless commitment to ensuring every outcome exceeds defined service levels.
• Leadership - Coach and mentor employees, fostering a culture of continuous learning and growth. Empower the team to reach their full potential and celebrate milestone achievements with each win. Review feedback Great Place to Work (GPTW) results and sponsor activities that contribute towards a high-performing culture.
• Principle Decision Making - Take a consultative approach that drives towards solutions that create real business value.
• Data Driven - Leverage data analytics to identify trends, predict potential roadblocks, and continuously improve our production processes.
• Customer – Objectively listen to Voice-of-the-Customer (VoC) feedback to understand our customer experience (CX)
• Innovation - Be open to exploring new technologies and implementing cutting-edge solutions to propel our production capabilities forward. Remain agile, flexible, and demonstrate managerial courage to lead during a period of transformation.
• Other - Other duties as assigned.

KNOWLEDGE & SKILLS:

• A proven track record of exceeding production targets while maintaining exceptional quality standards
• Excellent communication, interpersonal, and coaching skills
• Exercise the ability to analyze data and translate it into actionable insights
• Demonstrated proactive approach to risk management to resolve production constraints
• Coach employees with a collaborative style of leadership to connect and empower teams on a more impactful level
• 55 wpm by touch, ten-key by touch
• Ability to communicate effectively in English, both in writing and verbally, including over the phone with internal and external customers
• Intermediate to advanced Microsoft Office suite

EXPERIENCE & EDUCATION:

• A minimum of 3-5 years of experience in a production supervisor role (or relevant leadership experience) including capacity planning, resource management, and successful execution of team goals
• High school diploma, GED or equivalent with equivalent experience. College coursework preferred.

PAY RANGE:

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

Pay Range: $18.36 - $29.63 per hour

A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management

ABOUT SYMBEO:

Symbeo, a wholly owned subsidiary of CorVel Corporation and certified Great Place to Work® Company, provides digital mailroom and automated accounts payable services to the world's largest and most recognized companies. Symbeo is passionate about connecting enterprise organizations with technology solutions that bring deep value and operational cost savings to our customers. Since our founding in 1983, we have grown to over 200 people working in our downtown Portland and Milwaukie, OR offices. Our investment and blend of people, process and technology drives our innovation and blazes new trails in AP automation and scanning services. We embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

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