Overworked and Overwhelmed: Adjusters Voice Concerns Over High Claim Volumes

A recent thread on a Reddit community for adjusters has brought to light the intense pressures and unsustainable work conditions faced by many in the insurance claims industry. The conversation was initiated by an adjuster who expressed being overwhelmed by handling 140 claims and 190 exposures, many involving large loss litigations with reserves over $200,000.

Contributors to the thread shared their own experiences, painting a grim picture of the industry’s expectations. Many adjusters reported having to work seven days a week, with no end to the influx of claims. They described their work as a constant battle to keep up with new claims while managing ongoing ones, often feeling like they’re falling further behind.

The discussion highlighted significant discrepancies in claim volumes across different companies, with some adjusters handling as many as 300 claims at a time. The stress of high workloads is compounded by stringent deadlines and the complex nature of the claims, such as those involving subrogation or litigation.

Adjusters also shared stories of inadequate support and broken promises from their employers. For example, one user recounted how a promise of hiring additional adjusters was retracted following a natural disaster, forcing them to manage an overwhelming number of claims alone.

The thread has sparked a conversation about the need for better management practices within the industry, more realistic job expectations, and adequate compensation and support for adjusters to prevent burnout and turnover.