Collision Repair Shop (GHRN) - Quality Evaluator

The world isnt standing still, and neither is Allstate. Were moving quickly, looking across our businesses and brands and taking bold steps to better serve customers evolving needs. Thats why now is an exciting time to join our team. Youll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

Youll do all this in an environment of excellence and the highest ethical standards a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from lifes uncertainties so they can realize their hopes and dreams. For more than 89 years weve thrived by staying a step ahead of whatevers coming next to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. Weve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

We are the Good Hands. We dont follow the trends. We set them.

Allstate Benefits:

Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater youll enjoy a Total Rewards package that includes:

• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visitwww.allstategoodlife.comto learn more.

Company Car:You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.

A day in the life of a GHRN Quality Evaluator, and what it takes to do the job:

As a GHRN Quality Evaluator, your primary responsibility is to ensure consistency in estimating practices across GHRN and Total Loss. You'll conduct physical and/or virtual reinspections and analyze complex estimates prepared for Allstate. With the physical reinspection's, there may be a requirement of up to 20% travel.

In addition to assessing coverage, liability, and damages, you will provide exceptional customer service throughout the day. Customer and shop communication will take place through different channels, including voice calls, email, text messages and/or in person at shops. Using innovative platforms and tools, you will engage in negotiation processes to ensure quality estimating and file handling. Recommends repairs and estimate/methodology corrections. Reports on reinspection results to ensure vendors and technicians are following Allstate guidelines, procedures process compliance. Consults with leadership regarding inspection or file review results. Assists the Claims organization with calibration activities.

Job Summary:

• The Customer Service Expertyoull live into Allstates Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Auto property damage claim. You lead with empathy, always.
• The Investigator youll confidently and independently investigate auto property damage claims by performing detailed reviews of damage and provides information on reinspection results to ensure vendors and technicians are following Allstate specific guidelines and procedures.
• The Effective Communicator youll use phone, emails and sometimes even video chat with shops to help them through a fast, fair, and easy claims and repair process. Researches and responds to complex shop communications, concerns, conflicts, or issues. Developing and maintaining partnerships with vendor shops will require you to apply your learned knowledge and communication skills.
• The Negotiator In accordance with all legal and business standards methodologies, you will evaluate and negotiate claims and repair processes with vendor shops. During negotiations, you will incorporate tactics to handle challenging and complex situations.
• The Problem Solver Your sharp critical thinking skills will be put to use in a fast-paced environment as you work with multiple tools, including estimating platforms, analysis reports, and standard processes. Using your well-honed communication skills, you'll be able to coach others to adhere to industry standards and company best practices, and continuous improvement.

When and where will I work?

This position will require up to 20% travel when physical reinspections are required.

When you work from home, youll need:

• a home office a dedicated workspace in your residence that is private and free from distractions
• a minimum internet bandwidth of 50 MB down/5 MB up
• appropriate work surface and seating

Preferred Qualifications:

• Minimum two years' experience in estimating auto damage in (CCCOne) platform and a strong auto damage analysis background is required.
• Prior experience writing estimates for an insurance preferred shop or as an auto damage adjuster is preferred.
• Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately.
• Ability to work independently and remotely, while managing time efficiently.
• Familiarity with insurance policies, coverage, and repair processes.
• Strong critical thinking and problem-solving skills to evaluate and negotiate auto property damage claims successfully.
• Knowledge of innovative tools and platforms for effective claims evaluation.

This position is not available for Puerto Rico, California, Alaska, and Hawaii residents.

Notice of Licensing Requirement:

• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license.If applicable, you will be required to secure license(s) within 60 days of hire.
• If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.
• Sign-on Bonus: You may be eligible for a $1000 Licensing Sign on Bonusif you have the applicable active licenses needed for this role.This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.

Candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus.

Notes:

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.Please note, you may be required to attend 1-week of training that will take place in Wheeling, IL.

This position is not available for Puerto Rico, California, Alaska, and Hawaii residents.

#LI-BH3

Compensation offered for this role is$59,250.00-$96,937.50 per yearand is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Hands. Greater Together.

As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.For a full description of Allstates benefits, visit https://www.allstate.jobs/benefits/

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

#LI-BH3

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click here for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click here for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the EEO is the Law poster click here. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

To view the FMLA poster, click here. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Companys policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employees ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.