Claim Files That Blab

Imagine John Smith, a fresh hire in the subrogation department of Catastrophe Insurance Company. After reviewing one of the 1,000+ files referred to him by the property department, he finds what could be a proverbial "golden nugget." The case involves a leak from a recently repaired water line on the top floor of a downtown office building. The independent adjuster previously hired by Catastrophe concluded in his final report that the potential for subrogation was "nil" because his plumbing expert determined that the leak was due to a hydraulic hammer from water pressure problems...