Never Avoid Your Gut Instinct in Work Comp Claims Handling

Even now and then you see a claim that threw a curveball. The reason why I like to share these types of claims is to remind you that any claim is capable of a surprise. It serves as a good reminder that every claim deserves and requires an adjuster that pays attention, doesn’t give up, and stays proactive. The key is to always question everything—even the sure bet. Chances are your questions will receive normal answers, and the claim will go on to resolution just as you expected it would. But every now and then, you will hit upon the right question that explodes a claim right open.