HR Service Management & Ops - Senior Manager (Remote-Home Based Worker)

The world isnt standing still, and neither is Allstate. Were moving quickly, looking across our businesses and brands and taking bold steps to better serve customers evolving needs. Thats why now is an exciting time to join our team. Youll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

Youll do all this in an environment of excellence and the highest ethical standards a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from lifes uncertainties so they can realize their hopes and dreams. For more than 89 years weve thrived by staying a step ahead of whatevers coming next to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. Weve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

We are the Good Hands. We dont follow the trends. We set them.

Job Summary:

Responsible for overseeing and optimizing the delivery of Global HR shared services through an internal retained team, the Managed Services Provider (MSP) and other Third-Party Providers (TPP) while also cultivating strong, productive relationships with internal teams, and COEs. In addition to leading the Service Management & Operations team and function, ensuring effective and efficient service delivery, this role will be responsible for designing and implementing a continuous improvement program. The Global Shared Services Sr. Manager builds strong relationships with COEs, CERT, OTAs and Leader Advisement to ensure an integrated service delivery experience.

This position is a permanent remote home-based worker. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is eligible for a monthly connectivity reimbursement to offset the costs of internet and phone expenses.

Key Responsibilities:

• Lead efficient and effective delivery of the service management program and operations to deliver a positive employee experience while ensuring the overall shared services function is in alignment with organizational goals and objectives.
• Design and develop internal governance process to address issue resolution and escalations, change order processing, demand management (training needs identification and management), and other HR processes.
• Provide integrated handoff alignment between operations, leader advisement, MSP, TPP and all COEs.
• Establish SLAs and key measurements to ensure alignment with organizational objectives and standards
• Establish and maintain strong working relationships with all external and internal stakeholders.
• Review and manage contracts, agreements, and statements of work with vendors ensuring contractual obligations are met while identifying opportunities for improvement.
• Conduct regular assessments of vendor performance and provide feedback for improvement.
• Develop and implement best practices to optimize the collaboration between the organization and MSP/TPP.
• Create and lead innovative HR solutions and services to improve overall HR service delivery with a focus on continuous improvement top optimize HR Service Delivery.
• Lead, mentor, and develop a high-performing team while fostering a culture of learning, collaboration, and continuous improvement within the HR shared services function.

Supervisory Responsibilities:

This job does have supervisory duties.

Education and Experience:

• 4 year Bachelors Degree (Preferred)
• 10 or more years of experience (Preferred)
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Certificates, Licenses, Registrations:

• No Certification, License or Registration is required for the job.

Functional Skills:

• Ability to develop and implement strategy aligned with organizational goals
• Strong continuous improvement experiences and mindset
• Honed ability to influence and negotiate
• Demonstrated strength in presenting and clearly communicate with team members, stakeholders, vendors, and COEs
• Effective team leadership skills to manage and motivate teams to achieve strategic and operational objectives
• Refined relationship skills ability to establish, manage and leverage relationships with internal and external partners
• Program and management skills ability to handle multiple tasks, prioritize and organize
• Drives operational service management to enhance employee experience
• Deep understanding of HR policies, procedures, and programs

Notes:

• The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

Compensation offered for this role is$ 125,500 - $199,750 per yearand is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Hands. Greater Together.

As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.For a full description of Allstates benefits, visit https://www.allstate.jobs/benefits/

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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