Every adjuster eventually faces a claim that doesn’t have a clear black-and-white answer. This article explores how to stay grounded in fairness and policy intent when dealing with ambiguous coverage language. Learn how to apply ethical reasoning and maintain transparency while protecting your organization from liability.

Disasters, whether large-scale catastrophes or everyday home incidents, can upend lives in an instant. From structure fires and water damage to weather-related events, policyholders facing a loss all share a common, urgent need: access to safe, timely and cost-effective temporary housing.

Few aspects of temporary housing test an adjuster’s skills quite like balancing cost control with compassion.

When a policyholder needs temporary housing, third-party vendors are often the bridge between displacement and stability.

Temporary housing may be a logistical necessity, but for displaced policyholders, it's also one of the most emotionally charged aspects of the claims process.

In the wake of catastrophic events, insurance carriers face a dual challenge: restoring damaged homes while ensuring displaced policyholders have secure, comfortable temporary housing.

Catastrophic events have a way of testing resources and processes. One such event in 2024 tested the preparedness and response of the entire property claims industry.