WC Benchmarking Study Launches 2022 Survey, Prepares for 10-Year Report Card

The Workers’ Compensation Benchmarking Study, the largest national research program investigating top issues impacting claims organizations today, recently announced that it has released its annual survey, inviting claims leaders to once again participate in important industry research that will be published in its 2022 Report.

‘Prior to launching the study over a decade ago, there was no survey-based assessment tool focused on claims organizational performance and strategy,’ said Rachel Fikes, Chief Experience Officer and Director, Workers’ Compensation Benchmarking Study. ‘Through our participants’ collective intelligence, we have developed research that is both for and with claims professionals to identify the operational and cultural practices that are delivering superior employee care and return to work outcomes.’

The latest survey reprises questions used since the study’s inception and responses will be used to deliver a 10-year industry report card that quantifies persistent claims challenges and measures advancements to overcome them. Ultimately the 2022 Report will help claims organizations to:

Benchmark operational performance and pinpoint outliers
Substantiate successful strategies amongst peers
Identify practices generating better outcomes
Advocate for resources in support-challenged areas
Drive talent optimization
Leverage total worker health models
Quantify the past 10 years of industry progress
All claims managers, directors, and executive-level leaders who oversee workers’ compensation claims operations for payer organizations are invited to take the confidential 2022 survey. The survey will remain open throughout the month of October and into early November.

Study participants will receive a copy of the 2022 Study Report which will be published in 2023. As in prior years, the 2022 Report will be available to all industry stakeholders without cost or obligation as a contribution to the workers’ compensation industry.