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Why Insurance Claims Systems Create Friction and How Design Can Fix It (Cake & Arrow)

Why Insurance Claims Systems Create Friction and How Design Can Fix It

A new report outlines how role confusion, product silos, and competing platform priorities create unnecessary friction across claims and service workflows.

Nationwide Multi-line Insurance Claims Adjusting and Investigation Services

Nationwide Multi-line Insurance Claims Adjusting and Investigation Services

We offer frustration-free customer service with complete, accurate and on-time reports. For more than twenty years we have provided automobile, general and professional liability, property, transportation, and fraud claims investigations.

GEICO Class Action Targets Auto Policy Driver Discovery Practices (Live Insurance)

GEICO Class Action Targets Auto Policy Driver Discovery Practices

A Florida class action claims unauthorized drivers were added to policies, raising questions about third party data use and underwriting controls.

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Illinois Attorneys & Law Firms
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Auto Insurance Industry Litigation Technology Underwriting
Insurance Industry Legislation & Regulation Litigation Risk Management Technology
Insurance Industry Risk Management Technology
Insurance Industry Liability Litigation Risk Management Technology

  Developer API

Integrate our service provider database into your third-party applications and websites. Search over 4.7 million service providers across the United States.

Kelmar Global
  STORM WATCH — Tracking 1199 total watches, warnings and advisories across 675 counties in 35 states. (Updated: 2/25/2026 2:04:07 PM EST)

  Recent Alerts & Warnings

Hampton City County, VA Expected Minor Likely

  24-Hour Severe Weather Outlook

24-Hour Severe Weather Outlook
Keeping Humans in Control of Predictive Tools

Keeping Humans in Control of Predictive Tools

Predictive analytics works best when it supports judgment rather than replacing it. Clear governance, transparency, and practical workflow guardrails help ensure models are used responsibly and consistently. When adjusters understand what a score means and what it does not mean, the tools become a real advantage instead of a black box.

Forecasting Severity in Weather Driven Events

Forecasting Severity in Weather Driven Events

Weather events rarely arrive without warning, but claims operations still get caught flat-footed. By pairing weather data with historical claims outcomes, teams can better forecast where severity will concentrate and what resources will be needed. Adjusters benefit from better staging, clearer expectations, and fewer operational surprises.

Reducing Leakage by Predicting Claim Friction

Reducing Leakage by Predicting Claim Friction

Many of the most expensive claims follow familiar paths toward dispute, supplement, or prolonged cycle time. Predictive analytics can surface the conditions that increase friction such as documentation gaps, vendor patterns, or scope volatility. Catching those signals early helps adjusters protect accuracy and control cost without sacrificing fairness.

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  Press Releases

Aspen Claims Service New York, NY 
National Council of Insurance Legislators Belmar, NJ 
Hancock Claims Consultants
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