Computer, ATM, and Office Machine Repairers

Computer, ATM, and office machine repairers install, fix, and maintain many of the machines that businesses, households, and other consumers use.

Computer, ATM, and office machine repairers typically do the following:

  • Travel to customers' locations in response to service requests
  • Communicate with customers to determine the source of a problem
  • Do administrative tasks, such as completing work order forms
  • Use a variety of tools, such as a multimeter, to help diagnose the problem
  • Install large equipment, such as mainframe computers and ATMs
  • Explain the basic functions of machines and equipment to customers
  • Replace malfunctioning machine parts, such as video cards in desktop computers or keypads on ATM machines
  • Provide preventative maintenance, such as cleaning the internal parts of machines
  • Test newly installed systems to make sure they work properly

In most cases, machines do not break down entirely. Often just one broken part can keep a machine from working properly. Repairers often fix machines by replacing these parts and other defective equipment because it is often less expensive than replacing the entire machine.

Although the work of computer, ATM, and office machine repairers is very similar, the exact tasks differ depending on the type of equipment. For example, computer repairers often must replace desktop parts, such as a motherboard, because of hardware failure. ATM repairers may replace a worn magnetic head on a card reader to allow an ATM to recognize customers' bank cards. Office machine repairers replace parts of office machines that break down from general wear and tear, such as the printheads of inkjet printers.

Some repairers have assigned areas where they do preventive maintenance on a regular basis.

Computer repairers service and repair computer parts, network connections, and computer equipment, such as an external hard drive or computer monitor. Computer repairers must be familiar with various operating systems and commonly used software packages. Some work from repair shops, while others travel to customers' locations.

ATM repairers install and repair automated teller machines and, increasingly, electronic kiosks. They often work with a network of ATMs and travel to ATM locations when they are alerted to a malfunction.

Office machine repairers fix machinery at customers' workplaces because these machines are often large and stationary, such as office printers or copiers. Office machines often need preventive maintenance, such as cleaning, or replacement of commonly used parts as they break down from general wear and tear.


Mechanical Engineers

Mechanical engineering is one of the broadest engineering disciplines. Mechanical engineers research, design, develop, build, and test mechanical devices, including tools, engines, and machines.

Mechanical engineers typically do the following:

  • Analyze problems to see how a mechanical device might help solve the problem
  • Design or redesign mechanical devices, creating blueprints so the device can be built
  • Develop a prototype of the device and test the prototype
  • Analyze the test results and change the design as needed
  • Oversee the manufacturing process for the device

Mechanical engineers use many types of tools, engines, and machines. Examples include the following:

  • Power-producing machines such as electric generators, internal combustion engines, and steam and gas turbines
  • Power-using machines, such as refrigeration and air-conditioning
  • Industrial production equipment, including robots used in manufacturing
  • Other machines inside buildings, such as elevators and escalators
  • Machine tools and tools for other engineers
  • Material-handling systems, such as conveyor systems and automated transfer stations

Like other engineers, mechanical engineers use computers extensively. Computers help mechanical engineers to do the following:

  • Produce and analyze designs
  • Simulate and test how a machine is likely to work
  • Generate specifications for parts
  • Monitor the quality of products
  • Control manufacturing and production

Assemblers and Fabricators

Assemblers and fabricators assemble both finished products and the parts that go into them. They use tools, machines, and their hands to make engines, computers, aircraft, toys, electronic devices, and more.

Assemblers and fabricators typically do the following:

  • Read and understand detailed schematics and blueprints
  • Use hand tools or machines to assemble parts
  • Conduct quality control checks
  • Work closely with designers and engineers in product development 

Assemblers and fabricators have an important role in the manufacturing process. They assemble both finished products and the pieces that go into them. The products encompass a full range of manufactured products, including aircraft, toys, household appliances, automobiles, computers, and electronic devices.

Changes in technology have transformed the manufacturing and assembly process. Modern manufacturing systems use robots, computers, programmable motion-control devices, and various sensing technologies. These systems change the way in which goods are made and affect the jobs of those who make them. Advanced assemblers must be able to work with these new technologies and use them to produce goods.

The job of an assembler or fabricator ranges from very easy to very complicated, requiring a range of knowledge and skills. Skilled assemblers putting together complex machines, for example, read detailed schematics or blueprints that show how to assemble the machine. After determining how parts should connect, they use hand or power tools to trim, shim, cut, and make other adjustments to fit components together and align them properly. Once the parts are properly aligned, they connect them with bolts and screws or weld or solder pieces together.

Quality control is important throughout the assembly process, so assemblers look for faulty components and mistakes in the assembly process. They help to fix problems before defective products are made.

Manufacturing techniques are moving away from traditional assembly line systems toward lean manufacturing systems, which use teams of workers to produce entire products or components. Lean manufacturing has changed the nature of the assemblers' duties.

It has become more common to involve assemblers and fabricators in product development. Designers and engineers consult manufacturing workers during the design stage to improve product reliability and manufacturing efficiency. Some experienced assemblers work with designers and engineers to build prototypes or test products.

Although most assemblers and fabricators are classified as team assemblers, others specialize in producing one type of product or do the same or similar tasks throughout the assembly process.

The following are types of assemblers and fabricators:

Aircraft structure, surfaces, rigging, and systems assemblers fit, fasten, and install parts of airplanes, space vehicles, or missiles, such as wings, fuselage, landing gear, rigging and control equipment, or heating and ventilating systems.

Coil winders, tapers, and finishers wind wire coils of electrical components used in a variety of electric and electronic products, including resistors, transformers, generators, and electric motors.

Electrical and electronic equipment assemblers build products such as electric motors, computers, electronic control devices, and sensing equipment. Automated systems have been put in place because many small electronic parts are too small or fragile for human assembly. Much of the remaining work of electrical and electronic assemblers is done by hand during the small-scale production of electronic devices used in all types of aircraft, military systems, and medical equipment. Production by hand requires these workers to use devices such as soldering irons.

Electromechanical equipment assemblers assemble and modify electromechanical devices such as household appliances, computer tomography scanners, or vending machines. The workers use a variety of tools, such as rulers, rivet guns, and soldering irons.

Engine and machine assemblers construct, assemble, or rebuild engines, turbines, and machines used in automobiles, construction and mining equipment, and power generators.

Structural metal fabricators and fitters cut, align, and fit together structural metal parts and may help weld or rivet the parts together.

Fiberglass laminators and fabricators laminate layers of fiberglass on molds to form boat decks and hulls, bodies for golf carts, automobiles, or other products.

Team assemblers work on an assembly line, but they rotate through different tasks, rather than specializing in a single task. The team may decide how the work is assigned and how different tasks are done. Some aspects of lean production, such as rotating tasks and seeking worker input on improving the assembly process, are common to all assembly and fabrication occupations.

Timing device assemblers, adjusters, and calibrators do precision assembling or adjusting of timing devices within very narrow tolerances.


Mechanical Engineering Technicians

Mechanical engineering technicians help mechanical engineers design, develop, test, and manufacture industrial machinery, consumer products, and other equipment. They may make sketches and rough layouts, record and analyze data, make calculations and estimates, and report their findings.

Mechanical engineering technicians typically do the following:

  • Evaluate drawing designs for new or changed tools by measuring dimensions on the drawing and comparing them with the original specifications
  • Prepare layouts and drawings of parts to be made and the process for putting them together
  • Discuss changes with coworkers--for example, in the design of the part, in the way it will be made and put together, and in the techniques and process they will use
  • Review instructions and blueprints for the project to ensure the test specifications, procedures, and objectives
  • Plan, make, and put together new or changed mechanical parts for products, such as industrial machinery or equipment
  • Set up and conduct tests of complete units and of parts as they would really be used, as a way to investigate proposals for improving equipment performance
  • Record test procedures and results, numerical and graphical data, and recommendations for changes in product or test methods
  • Analyze test results in regarding design specifications and test objectives

Mechanical engineering technicians also estimate labor costs, equipment life, and plant space. Some test and inspect machines and equipment or work with engineers to eliminate production problems. They may assist in testing products by, for example, setting up instrumentation for vehicle crash tests.


Electrical and Electronics Engineers

Electrical engineers design, develop, test, and supervise the manufacturing of electrical equipment such as electric motors, radar and navigation systems, communications systems, or power generation equipment. Electrical engineers also design the electrical systems of automobiles and aircraft.

Electronics engineers design and develop electronic equipment such as broadcast and communications systems, from portable music players to global positioning systems (GPS). Many also work in areas closely related to computer hardware.

Electrical engineers typically do the following:

  • Design new ways to use electrical power to develop or improve products
  • Do detailed calculations to compute manufacturing, construction, and installation standards and specifications
  • Direct manufacturing, installing, and testing to ensure that the product as built meets specifications and codes
  • Investigate complaints from customers or the public, evaluate problems, and recommend solutions
  • Work with project managers on production efforts to ensure projects are completed satisfactorily, on time, and within budget

Electronics engineers typically do the following:

  • Design electronic components, software, products, or systems for commercial, industrial, medical, military, or scientific applications
  • Analyze electrical system requirements, capacity, cost, and customer needs and then develop a system plan
  • Develop maintenance and testing procedures for electronic components and equipment
  • Evaluate systems and recommend repair or design modifications
  • Inspect electronic equipment, instruments, and systems to make sure they meet safety standards and applicable regulations
  • Plan and develop applications and modifications for electronic properties used in parts and systems to improve technical performance

Electronics engineers who work for the federal government research, develop, and evaluate electronic devices used in diverse technologies, such as aviation, computing, transportation, and manufacturing. They work on federal electronic devices and systems, including satellites, flight systems, radar and sonar systems, and communications systems.

The work of electrical engineers and electronics engineers is often similar. Both use engineering and design software and equipment to do engineering tasks. Both types of engineers must also work with other engineers to discuss existing products and possibilities for engineering projects.

Engineers whose work is related exclusively to computer hardware are considered computer hardware engineers. For more information about this occupation, see the profile on computer hardware engineers.


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