Break the Doom Loop by Shifting from Conflict to Curiosity in Claims
Litigators and claims professionals can avoid prolonged disputes by shifting from adversarial thinking to a curious, problem-solving mindset focused on resolution.
March 27
Education & Training
Insurance Industry
Litigation
Risk Management
Why Homeowners Aren’t Buying Personal Cyber Insurance Despite Growing Risks
Despite rising cyber threats in connected homes, consumer adoption of personal cyber insurance remains low due to knowledge gaps, communication issues, and pricing concerns.
March 26
Education & Training
Property
Risk Management
Technology
Texas Measles Outbreak Raises Alarms Nationwide as Infections Cross State Lines
Texas’ largest measles outbreak in decades has spread to New Mexico and Oklahoma, with experts warning it could become a national crisis without swift vaccination efforts.
March 24
Education & Training
Legislation & Regulation
Life & Health
Risk Management
Illinois
New Mexico
New York
Oklahoma
Texas
Leveling the Playing Field with AI: Tools to Address Algorithmic Bias
Learn how to detect and mitigate bias in AI systems with practical tools and strategies, emphasizing fairness in decision-making for insurance fraud detection and beyond.
January 23
Education & Training
Fraud
Risk Management
Technology
AI-Powered Claims Solutions Revolutionizing Desk Adjuster Workflows
Agentic AI is reshaping claims management by automating repetitive tasks, supporting desk adjusters, and addressing challenges like workforce gaps, scalability, and customer satisfaction.
January 21
Catastrophe
Education & Training
Fraud
Technology
Transforming Change Management for the AI Era
Traditional change management strategies no longer work in today’s fast-paced, AI-driven world. Amy Radin outlines a revolutionary, people-focused approach to organizational transformation.
January 17
Education & Training
Insurance Industry
Risk Management
Technology
Navigating Legacy System Modernization in Insurance
Insurance firms must decide between building new systems or enhancing legacy platforms through "wrapping" as digital transformation reshapes the industry.
January 13
Education & Training
Insurance Industry
Risk Management
Technology
How Technology Enhances Insurance Solutions for SMBs
Technology empowers insurance agencies to serve small and medium-sized businesses by automating processes, improving coverage accuracy, and personalizing customer experiences.
December 30, 2024
Education & Training
Insurance Industry
Risk Management
Technology
Secrets Behind Customer Satisfaction: Insights from Erie and Amica
Erie Insurance and Amica Mutual Insurance share their strategies for delivering high customer satisfaction, emphasizing service-minded employees, technical training, and transparent communication.
December 26, 2024
Education & Training
Insurance Industry
District Of Columbia
Pennsylvania
Rhode Island
The Rise of Agentic AI: Transforming Tasks and Decision-Making
Agentic AI moves beyond generative capabilities to execute tasks autonomously, reshaping industries like insurance, healthcare, and finance, with humans collaborating as managers of AI workflows.
December 18, 2024
Education & Training
Insurance Industry
Risk Management
Technology
District Of Columbia
Overcoming Language Barriers in Insurance Claims with Tech and Human Expertise
Balancing advanced AI with human expertise is crucial for overcoming linguistic challenges in insurance claims, ensuring accuracy, and maintaining customer trust.
December 9, 2024
Education & Training
Insurance Industry
Liability
Technology
Freeze Claims: Strategies for Swift and Effective Resolution
Learn how proactive risk management, clear communication, and expert coordination can turn a freeze claim disaster into a successful recovery.
December 9, 2024
Catastrophe
Education & Training
Property
Risk Management
Arizona
Florida
New Mexico
Holiday Communication Strategies for Insurance Claims Professionals
Whether at work or with family, the holiday season demands communication skills that blend empathy, humor, and diplomacy to navigate sensitive topics and potential conflicts.
December 4, 2024
Education & Training
Insurance Industry
Risk Management
Top Insurance Risk Concerns Revealed in RiskScan 2024 Report
RiskScan 2024 highlights how cyber incidents, climate change, and economic inflation dominate risk concerns across insurers, businesses, and consumers, revealing critical gaps in awareness.
November 26, 2024
Education & Training
Property
Risk Management
Technology
Worker Deaths Decline as OSHA Focuses on Safety Enforcement and Education
A new OSHA report shows an 11% drop in worker fatalities, with significant declines in deaths from trench collapses and falls, attributed to targeted safety efforts, enforcement, and outreach initiatives.
November 14, 2024
Education & Training
Legislation & Regulation
Risk Management
Workers' Compensation
