New research reveals growing expectations for workforce reductions in claims management, even as most insurers remain in the early stages of integrating artificial intelligence into their operations.
New consumer research identifies payment delays and communication gaps as major sources of frustration, with most respondents preferring direct deposit over traditional insurance checks.
Improved imagery, broader acceptance and pressure to handle more claims with fewer adjusters are making drones an increasingly routine part of property inspections.
Sedgwick’s 2026 loss adjusting outlook points to retiring adjusters, fragmented AI systems, complex infrastructure losses, catastrophe volatility and rising valuation disputes as major pressures on property claims organizations.
A Triple-I and Guidewire HazardHub case study found substantial differences in wildfire exposure among properties within the same California ZIP codes, suggesting parcel-level modeling could provide a more precise view of risk and mitigation.
NOAA’s National Weather Service has expanded its experimental Flood Inundation Mapping system from 60% coverage to nearly the entire U.S. population, providing neighborhood-scale estimates of where river and stream flooding could occur.
AI systems combining movement, muscle and biomechanical data could help identify functional changes earlier, giving insurers and healthcare organizations more information before mobility problems progress into disability or costly treatment.
A consolidated federal lawsuit over Meta smart glasses combines wiretap, privacy and product defect allegations, raising questions about cyber, CGL and products coverage.
The agreement provides compensation to approximately 264,000 delivery workers and establishes a three-year monitoring program to address wage calculation and payment errors.
An Intact affiliate alleges a former account executive accessed its customer database after termination and used confidential information to solicit business for a competitor.
Business email compromise accounted for more than $3 billion in reported losses in 2025, while Alaska recorded the highest rate of reported cybercrime incidents relative to its business population.
Language models can help workers’ comp teams identify claim triggers, recommend routine actions and automate selected tasks while adjusters retain control over higher-risk decisions.
A national survey found broad consumer support for insurance professionals using AI, but only 6% of respondents would rely on AI alone during an accident, storm or significant claim.
AI-powered document intelligence can help adjusters search medical records, estimates, reports and correspondence while preserving a direct path to the underlying source documents.
Congress is moving toward extending the federal terrorism insurance program through 2034, but certification requirements, cyber risks and exclusions in underlying policies could still determine whether losses are covered after an attack.
