Why Insurance Claims Systems Create Friction and How Design Can Fix It
A new report outlines how role confusion, product silos, and competing platform priorities create unnecessary friction across claims and service workflows.
February 25
Auto
Insurance Industry
Property
Risk Management
Technology
GEICO Class Action Targets Auto Policy Driver Discovery Practices
A Florida class action claims unauthorized drivers were added to policies, raising questions about third party data use and underwriting controls.
February 25
Auto
Insurance Industry
Litigation
Technology
Underwriting
Florida
Data Theft Overtakes Encryption in 2025 Cyber Claims, Resilience Reports
Resilience reports a sharp rise in extortion-only attacks and AI-driven phishing, reshaping cyber insurance severity and coverage strategy.
February 25
Insurance Industry
Legislation & Regulation
Litigation
Risk Management
Technology
AI-Powered Hackers Breach 600 Firewalls in Global Cyber Campaign, Amazon Reports
Security report warns of financially motivated intrusions exploiting weak credentials and single-factor authentication, raising ransomware risks for global organizations.
February 25
Insurance Industry
Risk Management
Technology
Microplastics Claims Face Evidentiary Scrutiny as Detection Methods Tighten
Revised lab standards and causation challenges are reshaping how insurers evaluate emerging toxic tort exposure tied to microplastics.
February 25
Insurance Industry
Liability
Litigation
Risk Management
Technology
BMW Recalls 58,713 Vehicles Over Damaged AC Wiring Harness, NHTSA Says
NHTSA says damaged air conditioning wiring harnesses in select BMW models could cause a short circuit, prompting a nationwide recall.
February 25
Auto
Risk Management
Technology
Underwriting
Why Paper Checks Still Dominate Insurance Claims Payments
Paper checks still dominate insurance payments, but fraud data, workflow drag, and customer expectations are pushing carriers toward digital alternatives.
February 19
Auto
Fraud
Insurance Industry
Property
Risk Management
Vermont Expands Virtual Claims Adjusting Rules to All Insurance Lines, Mandates In-Person Inspections on Request
Revised Bulletin 206 allows virtual claims handling across all lines but requires insurers to offer in-person inspections and reinforces standards for total loss valuations.
February 19
Auto
Legislation & Regulation
Property
Technology
Vermont
Travelers Rolls Out Agentic AI Voice for Auto Claims Intake
New AI Claim Assistant handles auto damage claim calls, guides FNOL and shifts adjusters toward resolution-focused work.
February 19
Auto
Education & Training
Insurance Industry
Technology
78% of Insurers Plan Higher Tech Budgets in 2026, Survey Finds
Survey data shows carriers and brokers ramping up AI, cybersecurity and digital platforms as claims, fraud and catastrophe pressures intensify.
February 19
Catastrophe
Fraud
Insurance Industry
Litigation
Risk Management
Zelle, Venmo and Cash App Fraud Losses Climb as Companies Reassess Controls
Losses tied to Venmo, Zelle and Cash App are climbing, pushing underwriters and claims teams to scrutinize controls, coverage limits and internal fraud exposure.
February 19
Fraud
Insurance Industry
Litigation
Risk Management
Technology
North American Insurers Face Structural Claims Cost Shift in 2026
Gallagher Bassett’s 2026 Carrier Perspective report finds social inflation, medical costs, catastrophe losses and AI-driven fraud are compounding severity and workforce pressure for carriers.
February 17
Auto
Catastrophe
Fraud
Insurance Industry
Litigation
Predictive AI in Commercial Auto Cuts Collision Frequency by Up to 60%
Real-time driver behavior data is helping insurers reduce collision frequency, lower severity, and strengthen underwriting decisions before a claim occurs.
February 12
Auto
Risk Management
Technology
Underwriting
Mega Claims Reshape Workers’ Compensation Market in 2026
Higher medical costs, cumulative trauma litigation, and social inflation are driving severity and pressuring reserves, with California signaling a potential market shift.
February 12
Legislation & Regulation
Litigation
Risk Management
Technology
Workers' Compensation
California
Public Safety Power Shutoffs Expand Beyond California Amid Growing Wildfire Risk
Utilities across the West are increasingly cutting power during high-risk weather, reshaping wildfire prevention strategies and claims exposure for insurers.
February 9
Catastrophe
Insurance Industry
Legislation & Regulation
Liability
Property
California
Colorado
Nevada
New Mexico
Texas
