Digital-Only Insurance Frustrates Older Policyholders as Many Still Prefer Human Interaction
A new survey finds nearly 60% of Baby Boomers prefer speaking to a person over using fully digital insurance tools, signaling the need for hybrid service models.
July 25
Education & Training
Insurance Industry
Property
Technology
Liberty Mutual Reveals 25 Years of Workplace Injury Trends and Costs
Liberty Mutual’s 2025 Workplace Safety Index highlights how workplace injuries have evolved over 25 years, revealing costly trends and the impact of targeted prevention.
July 23
Education & Training
Insurance Industry
Risk Management
Workers' Compensation
How Health Insurance Scams Are Targeting Seniors and What You Can Do to Prevent Them
Seniors are increasingly targeted by fake insurance offers over the phone. Learn how to spot the red flags, protect yourself, and report health insurance scams.
July 21
Education & Training
Fraud
Legislation & Regulation
Life & Health
Soaring Temperatures Drive Surge in Workplace Heat-Related Injuries
A new report from WCRI shows workplace injury claims rise dramatically on hot days, with heat-related illnesses up to 18 times more common above 100 degrees Fahrenheit.
July 17
Education & Training
Legislation & Regulation
Risk Management
Workers' Compensation
Arizona
Arkansas
Louisiana
Mississippi
Texas
Insurance Industry Expands AI Use but Faces Challenges in Scaling and Customer Trust
A new report reveals that while most insurers have adopted AI, fragmented deployment, data issues, and a trust gap hinder enterprise-wide scale and customer-facing value.
July 10
Education & Training
Risk Management
Technology
Rhode Island Sets New Standards for Pet Insurance Policies and Sales Practices
Rhode Island’s new Pet Insurance Act introduces detailed consumer protections, requiring clear disclosures and training for producers starting January 1, 2026.
July 7
Education & Training
Insurance Industry
Legislation & Regulation
Life & Health
Rhode Island
AI Is Redefining Insurance from the Cloud Up
AI is no longer a back-office tool but a core force transforming how insurance is underwritten, processed, and scaled—with cloud, GenAI, and agentic systems leading the charge.
July 7
Education & Training
Insurance Industry
Technology
Underwriting
Scattered Spider Cyber Threat Targets US Airline and Transport Industries
The FBI issues urgent warnings as the Scattered Spider cybercriminal group pivots its attacks from UK retailers to airlines and transport organizations across the US.
June 30
Education & Training
Liability
Risk Management
Technology
Modernizing Insurance Claims Payment Infrastructure for Greater Efficiency and Trust
Research reveals that fragmented back-end financial systems hinder timely claims payments and increase risks, highlighting the need for integrated, real-time solutions.
June 30
Education & Training
Insurance Industry
Risk Management
Technology
AI in Claims Management Is Advancing with Better Data and Human Insight
Industry leaders say AI’s real value in claims management lies in improving data quality and enhancing adjuster decision-making—not replacing human expertise.
June 12
Education & Training
Insurance Industry
Technology
How the Insurance Industry Is Preparing for a Fierce 2025 Hurricane Season
After a season of compounding storms and inland flooding in 2024, the insurance industry is refining its storm strategies and readiness plans for a potentially active 2025.
June 11
Catastrophe
Education & Training
Insurance Industry
Property
Teen Driver Crash Fatalities Spike During Summer Months, AAA Warns
Fatal crashes involving teen drivers increase sharply during the summer, with AAA urging parents to prioritize driver education and limit distracted driving.
June 4
Auto
Education & Training
Risk Management
Technology
Fishermen Face Rising Safety Risks as Federal Training Programs Lose Funding
Federal budget cuts threaten safety training programs for fishing, farming, and logging workers—among the nation’s most dangerous jobs—potentially leaving crews at greater risk.
June 2
Catastrophe
Education & Training
Legislation & Regulation
Risk Management
Alaska
Florida
Iowa
Maine
Massachusetts
New Insurance Operations Designation Targets Efficiency and Service Excellence
The Institutes has introduced the Associate in Insurance Operations designation to standardize training, enhance efficiency, and elevate service across insurance operations teams.
May 28
Education & Training
Insurance Industry
Risk Management
Technology
Why Intelligent Operations Are Now Essential for Insurance Carriers
As legacy systems strain under rising demands, insurers are turning to AI-driven operations to reduce costs, improve customer satisfaction, and future-proof their business models.
May 24
Education & Training
Insurance Industry
Risk Management
Technology
