
2026 Claims Insights: Carrier Strategies on Social Inflation, AI Fraud and Workforce Risk
New survey data shows carriers recalibrating underwriting, fraud detection and workforce strategy as social inflation, AI-generated fraud and catastrophe losses intensify.
March 2
Auto
Catastrophe
Fraud
Insurance Industry
Legislation & Regulation

Illinois Assigned Risk Pool Posts 191% Combined Ratio Amid Trucking Fraud Concerns
Underwriting deficits and alleged fleet misreporting are straining Illinois’ commercial auto assigned risk market, with combined ratios nearing 200%.
March 2
Auto
Fraud
Insurance Industry
Legislation & Regulation
Litigation
Illinois

NJ Auto Insurance Fraud Fight Puts PIP Arbitration System at Risk
A pending decision in Allstate v. Carteret Comprehensive Medical Care could determine whether complex auto insurance fraud claims belong in arbitration or Superior Court, with direct implications for PIP claims handling and insurer recovery efforts.
March 2
Auto
Fraud
Insurance Industry
Legislation & Regulation
Litigation
New Jersey

Florida Wildfire Burns 25,000+ Acres in Big Cypress During Winter Drought
Uncontained blaze in Big Cypress National Preserve closes I-75, raises smoke and liability concerns for Florida claims adjusters.
March 2
Auto
Catastrophe
Property
Risk Management
Florida

Why Insurance Claims Systems Create Friction and How Design Can Fix It
A new report outlines how role confusion, product silos, and competing platform priorities create unnecessary friction across claims and service workflows.
February 25
Auto
Insurance Industry
Property
Risk Management
Technology

GEICO Class Action Targets Auto Policy Driver Discovery Practices
A Florida class action claims unauthorized drivers were added to policies, raising questions about third party data use and underwriting controls.
February 25
Auto
Insurance Industry
Litigation
Technology
Underwriting
Florida

BMW Recalls 58,713 Vehicles Over Damaged AC Wiring Harness, NHTSA Says
NHTSA says damaged air conditioning wiring harnesses in select BMW models could cause a short circuit, prompting a nationwide recall.
February 25
Auto
Risk Management
Technology
Underwriting

More Winter Storms Target Midwest, Northeast After $38B Blizzard Losses
New snow, ice, Arctic air, and potential flooding could generate fresh property and auto claims just days after a multibillion-dollar blizzard.
February 25
Auto
Catastrophe
Property
Risk Management
Underwriting
Illinois
Indiana
Iowa
Massachusetts
Michigan

Why Paper Checks Still Dominate Insurance Claims Payments
Paper checks still dominate insurance payments, but fraud data, workflow drag, and customer expectations are pushing carriers toward digital alternatives.
February 19
Auto
Fraud
Insurance Industry
Property
Risk Management

Vermont Expands Virtual Claims Adjusting Rules to All Insurance Lines, Mandates In-Person Inspections on Request
Revised Bulletin 206 allows virtual claims handling across all lines but requires insurers to offer in-person inspections and reinforces standards for total loss valuations.
February 19
Auto
Legislation & Regulation
Property
Technology
Vermont

Travelers Rolls Out Agentic AI Voice for Auto Claims Intake
New AI Claim Assistant handles auto damage claim calls, guides FNOL and shifts adjusters toward resolution-focused work.
February 19
Auto
Education & Training
Insurance Industry
Technology

North American Insurers Face Structural Claims Cost Shift in 2026
Gallagher Bassett’s 2026 Carrier Perspective report finds social inflation, medical costs, catastrophe losses and AI-driven fraud are compounding severity and workforce pressure for carriers.
February 17
Auto
Catastrophe
Fraud
Insurance Industry
Litigation

Predictive AI in Commercial Auto Cuts Collision Frequency by Up to 60%
Real-time driver behavior data is helping insurers reduce collision frequency, lower severity, and strengthen underwriting decisions before a claim occurs.
February 12
Auto
Risk Management
Technology
Underwriting

Winter Storm Fern Losses Could Reach $4B, Verisk Estimates
Freeze-related property damage and power outages across 14 states are driving insured losses that could make Fern one of the costliest winter storms on record.
February 4
Auto
Catastrophe
Insurance Industry
Property
Risk Management

2026 P/C Market Forecast: Competition Rises, Combined Ratios Improve, AI Expands
Fitch expects broader P/C softening in 2026, while Morningstar says casualty pricing will stay out of step due to litigation and severity. Early earnings-call commentary shows carriers leaning on portfolio mix, disciplined underwriting, and AI tools to protect margins.
February 4
Auto
Catastrophe
Excess & Surplus Lines
Insurance Industry
Litigation



