Why Insurance Claims Systems Create Friction and How Design Can Fix It
A new report outlines how role confusion, product silos, and competing platform priorities create unnecessary friction across claims and service workflows.
February 25
Auto
Insurance Industry
Property
Risk Management
Technology
GEICO Class Action Targets Auto Policy Driver Discovery Practices
A Florida class action claims unauthorized drivers were added to policies, raising questions about third party data use and underwriting controls.
February 25
Auto
Insurance Industry
Litigation
Technology
Underwriting
Florida
Data Theft Overtakes Encryption in 2025 Cyber Claims, Resilience Reports
Resilience reports a sharp rise in extortion-only attacks and AI-driven phishing, reshaping cyber insurance severity and coverage strategy.
February 25
Insurance Industry
Legislation & Regulation
Litigation
Risk Management
Technology
AI-Powered Hackers Breach 600 Firewalls in Global Cyber Campaign, Amazon Reports
Security report warns of financially motivated intrusions exploiting weak credentials and single-factor authentication, raising ransomware risks for global organizations.
February 25
Insurance Industry
Risk Management
Technology
Microplastics Claims Face Evidentiary Scrutiny as Detection Methods Tighten
Revised lab standards and causation challenges are reshaping how insurers evaluate emerging toxic tort exposure tied to microplastics.
February 25
Insurance Industry
Liability
Litigation
Risk Management
Technology
CEOs With Disaster Experience Linked to 24% Fewer Workplace Injuries
New research finds companies led by CEOs exposed to severe childhood disasters report 24% fewer worker injuries, highlighting the impact of leadership traits on safety outcomes.
February 19
Insurance Industry
Liability
Risk Management
Underwriting
Workers' Compensation
Why Paper Checks Still Dominate Insurance Claims Payments
Paper checks still dominate insurance payments, but fraud data, workflow drag, and customer expectations are pushing carriers toward digital alternatives.
February 19
Auto
Fraud
Insurance Industry
Property
Risk Management
Travelers Rolls Out Agentic AI Voice for Auto Claims Intake
New AI Claim Assistant handles auto damage claim calls, guides FNOL and shifts adjusters toward resolution-focused work.
February 19
Auto
Education & Training
Insurance Industry
Technology
78% of Insurers Plan Higher Tech Budgets in 2026, Survey Finds
Survey data shows carriers and brokers ramping up AI, cybersecurity and digital platforms as claims, fraud and catastrophe pressures intensify.
February 19
Catastrophe
Fraud
Insurance Industry
Litigation
Risk Management
NFIP Debt and Low Uptake Leave Texas Flood Losses Largely Uninsured
Texas Hill Country floods reveal low insurance uptake, mounting NFIP debt, and growing pressure on FEMA’s Risk Rating 2.0 reforms.
February 19
Catastrophe
Insurance Industry
Legislation & Regulation
Property
Risk Management
Texas
Federal Judge Dismisses ‘Boneless Wings’ Consumer Fraud Lawsuit Against Buffalo Wild Wings
An Illinois federal judge ruled that reasonable consumers are not misled by the term ‘boneless wings,’ tossing a proposed class action but allowing the plaintiff time to amend the complaint.
February 19
Insurance Industry
Liability
Litigation
Illinois
Zelle, Venmo and Cash App Fraud Losses Climb as Companies Reassess Controls
Losses tied to Venmo, Zelle and Cash App are climbing, pushing underwriters and claims teams to scrutinize controls, coverage limits and internal fraud exposure.
February 19
Fraud
Insurance Industry
Litigation
Risk Management
Technology
North American Insurers Face Structural Claims Cost Shift in 2026
Gallagher Bassett’s 2026 Carrier Perspective report finds social inflation, medical costs, catastrophe losses and AI-driven fraud are compounding severity and workforce pressure for carriers.
February 17
Auto
Catastrophe
Fraud
Insurance Industry
Litigation
Florida Property Reinsurance Rates Poised to Fall as Reinsurers Reassess Litigation Loads
Gallagher Re’s Adam Schwebach says mid-year renewals could bring added capacity, rate reductions, and renewed appetite for underwriting hurricane risk in Florida.
February 17
Catastrophe
Insurance Industry
Legislation & Regulation
Property
Risk Management
Florida
Bayer Plans $10.5B Settlement to Resolve Roundup Cancer Lawsuits
The proposed deal would address current and future glyphosate cancer claims, with Missouri state court proceedings at the center of the class-action effort.
February 17
Insurance Industry
Liability
Litigation
Risk Management
Missouri
