Over one in four Gen Z policyholders avoid filing claims due to digital friction. Insurers face mounting pressure to modernize onboarding, verification, and settlement workflows.

New survey data shows carriers recalibrating underwriting, fraud detection and workforce strategy as social inflation, AI-generated fraud and catastrophe losses intensify.

Decision clarifies that future exposure counts when calculating an insurer’s share of third-party settlement costs in Utah workers’ comp claims.

Underwriting deficits and alleged fleet misreporting are straining Illinois’ commercial auto assigned risk market, with combined ratios nearing 200%.

Prosecutors allege the officer collected disability benefits while participating in skydiving and intense gym workouts.

A pending decision in Allstate v. Carteret Comprehensive Medical Care could determine whether complex auto insurance fraud claims belong in arbitration or Superior Court, with direct implications for PIP claims handling and insurer recovery efforts.

A new report outlines how role confusion, product silos, and competing platform priorities create unnecessary friction across claims and service workflows.

A Florida class action claims unauthorized drivers were added to policies, raising questions about third party data use and underwriting controls.

Resilience reports a sharp rise in extortion-only attacks and AI-driven phishing, reshaping cyber insurance severity and coverage strategy.

Security report warns of financially motivated intrusions exploiting weak credentials and single-factor authentication, raising ransomware risks for global organizations.

Revised lab standards and causation challenges are reshaping how insurers evaluate emerging toxic tort exposure tied to microplastics.

New research finds companies led by CEOs exposed to severe childhood disasters report 24% fewer worker injuries, highlighting the impact of leadership traits on safety outcomes.

Paper checks still dominate insurance payments, but fraud data, workflow drag, and customer expectations are pushing carriers toward digital alternatives.

New AI Claim Assistant handles auto damage claim calls, guides FNOL and shifts adjusters toward resolution-focused work.

Survey data shows carriers and brokers ramping up AI, cybersecurity and digital platforms as claims, fraud and catastrophe pressures intensify.